Purpose: 

The primary purpose of the Qualification is to provide qualifying students with the skills and knowledge required to undertake advanced tasks and procedures using office technology. In addition, this will significantly enhance the student`s prospects of gaining employment by providing a solid grounding in basic computer skills required in today`s business environment. 

The Core Component of the Qualification offers the student knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the student to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources. 

This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the student to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. 

Qualifying students could follow a career in: 

• Secretarial services.
• Reception services.
• Switchboard operations.
• Financial Administration.
• Banking Administration.
• Personal/executive assistant services.
• Technical assistance.
• Typing
• Data capturing.
• Systems administration.
• Human Resources administration.
• Basic Contracts Administration.
• Legal Secretarial services.
• Reception supervision.
• Change administration and management.
• Relationship management.
• Project coordination.

Rationale: 

The Further Education and Training Certificate in Information Technology: End User Computing is primarily developed and designed to meet the needs of Students who require end user computing skills in all sectors of the economy, as End User Computing is an essential skill in any business today. The Qualification is designed to accommodate both students in formal education and students already employed. It aims to develop informed and skilled students that can apply the acquired skills in any industry and should contribute towards improved productivity and efficiency in the workplace. 

The need for the qualification was highlighted by an Information Technology sector study that was done and confirmed by ISETT SETA. 

The Qualification at this level is foundational and generic, allowing maximum applicability in a range of sectors. 

It will allow articulation into further qualifications in End User Computing or other Information Technology Qualifications, as well as entry into any other Further Education and Training where End User Computing is required. 

The secondary purpose of this Qualification is to provide qualifying students with advanced skills and knowledge required to undertake skilful tasks and also routine procedures using office technology. In addition, this will significantly enhance the student`s prospects of gaining employment by also providing a solid grounding in basic computer skills required in today`s business environment. 

This Qualification is also designed to meet the needs of those students both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities. This Certificate is a generic Qualification which offers Administrative and Computer knowledge and skills to students who: 

• Have attained the National Certificate in Business Administration: NQF Level 3 and wish to continue on a path of life-long learning in Administration.
• Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
• Have worked in Administration for many years, but have no formal Qualifications in their area of expertise.
• Wish to extend their range of skills and knowledge of Administration so that they can become knowledgeable workers.
• Have recently taken up a position in Administration.

Have not yet acquired the skills and competencies required for learning in Administration.