Generic Management NQF 5

Luther Varsity in Southern Africa

A Place of Academic and Professional Excellence

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable students to develop competence in a range of knowledge, skills, attitudes and values including:

Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.

Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.

Leading a team of first line managers, by capitalizing on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.

Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.

Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalizing on diversity in the unit.

The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.

Rationale:

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by students in any occupation, particularly those who manage first line managers. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable students to lead, manage, organise and control first line managers and team leaders. The students will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries. It reflects a similar design to the FETC: Generic Management, in that it provides opportunities for students to transfer between various specialisations within management. This leads to the strengthening of management competencies and will enable managers at this level to manage successfully systems, processes, resources, managers and teams in their various occupations and contexts.

This qualification is further intended to empower students to acquire the knowledge, skills, attitudes and values required to operate confidently as individuals in South African communities and to respond to the challenging economic environment and constantly changing world of work. Ultimately, this qualification is aimed at improving the effectiveness and leadership abilities of middle managers in various occupations in South Africa, in private and public business entities as well as non-governmental organisations. For this reason, the word ‘entity’ includes a company, business unit, public institution, small business or non-profit organisation.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that the student accessing this qualification is competent in:

Communication at NQF Level 4.
Mathematical Literacy at NQF Level 4.

Recognition of Prior Learning:

The qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined Exit Level Outcomes and/or individual unit standards.

Evidence can be presented in various ways, including international and/or previous national qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios and/or performance records.

All such evidence will be judged in accordance with the general principles of assessment and the requirements for integrated assessment.

Access to the Qualification:

Access to the qualification is open keeping in mind the Learning Assumed to be in Place.

QUALIFICATION RULES

Fundamental Component:

The unit standards included in the fundamental component of the qualification total 49 credits. They are compulsory and must be contextualised according to the specialisation or the selected learning programme.

Core Component:

The unit standards in the core component total 78 credits and are compulsory. They must be contextualised according to the specialisation or selected learning programme.

Elective Component:

The elective component of the qualification consists of a number of unit standards, divided into specialisations. The student must choose a specialisation and complete unit standards totalling a minimum of 35 credits from the unit standards listed under that specialisation.

SEE CURRICULUM

	ID	UNIT STANDARD TITLE	NQF LEVEL	CREDITS
Core	252044	Apply the principles of knowledge management	TBA	6
Core	252037	Build teams to achieve goals and objectives	TBA	6
Core	252020	Create and manage an environment that promotes innovation	TBA	6
Core	252032	Develop, implement and evaluate an operational plan	TBA	8
Core	252027	Devise and apply strategies to establish and maintain workplace relationships	TBA	6
Core	252021	Formulate recommendations for a change process	TBA	8
Core	252029	Lead people development and talent management	TBA	8
Core	252043	Manage a diverse work force to add value	TBA	6
Core	252034	Monitor and evaluate team members against performance standards	TBA	8
Core	252025	Monitor, assess and manage risk	TBA	8
Core	252035	Select and coach first line managers	TBA	8
Fundamental	120300	Analyse leadership and related theories in a work context	TBA	8
Fundamental	252026	Apply a systems approach to decision making	TBA	6
Fundamental	252036	Apply mathematical analysis to economic and financial information.	TBA	6
Fundamental	252042	Apply the principles of ethics to improve organisational culture	TBA	5
Fundamental	252022	Develop, implement and evaluate a project plan	TBA	8
Fundamental	252040	Manage the finances of a unit	TBA	8
Fundamental	12433	Use communication techniques effectively	TBA	8
Elective	114600	Apply innovative thinking to the development of a small business	4	4
Elective	242830	Conduct a security threat assessment in a defined operational area	4	6
Elective	15227	Conduct skills development administration in an organisation	4	4
Elective	251965	Create awareness and promote a culture of risk avoidance through advocacy activities	4	6
Elective	10462	Demonstrate an understanding of cement technology	4	22
Elective	10464	Demonstrate an understanding of lime technology	4	16
Elective	12761	Demonstrate an understanding of macroeconomic principles as they apply to the South African business environment	4	8
Elective	115473	Demonstrate and apply an understanding of the legal aspects of an auction	4	8
Elective	13952	Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit	4	8
Elective	242668	Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act	4	4
Elective	114212	Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit	4	3
Elective	10980	Induct a new employee	4	6
Elective	119796	Monitor and control quality assurance procedures in a food or sensitive consumer product environment	4	8
Elective	242829	Monitor the level of service to a range of customers	4	5
Elective	114592	Produce business plans for a new venture	4	8
Elective	116973	Read and interpret process, electrical, instrumentation and construction drawings	4	4
Elective	15228	Advise on the establishment and implementation of a quality management system for skills development practices in an organisation	TBA	10
Elective	243266	Align activities of own business unit with others in the retail business	TBA	12
Elective	252030	Analyse compliance to legal requirements and recommend corrective actions	TBA	4
Elective	243270	Analyse market needs and trends and source and price pre-owned vehicles	TBA	14
Elective	243267	Apply and continuously improve company policies and procedures	TBA	10
Elective	15234	Apply efficient time management to the work of a department/division/section	TBA	4
Elective	258126	Apply facilities management principles	TBA	8
Elective	15236	Apply financial analysis	TBA	4
Elective	252023	Apply financial practices and ratio analysis	TBA	8
Elective	252175	Apply principles of marketing to sport	TBA	5
Elective	120303	Apply principles of risk management	TBA	8
Elective	252031	Apply the principles and concepts of emotional intelligence to the management of self and others	TBA	4
Elective	244315	Assess threat for security installation purposes	TBA	7
Elective	10047	Close a deal with a customer	TBA	5
Elective	254454	Co-ordinate public relations and liaison with the media for athletes and sport teams	TBA	5
Elective	258137	Collate, interpret and utilise financial information in a Real Estate business	TBA	8
Elective	244330	Compile a threat and risk assessment for a close protection operation	TBA	5
Elective	255514	Conduct a disciplinary hearing	TBA	15
Elective	251967	Conduct disaster risk assessment	TBA	15
Elective	117853	Conduct negotiations to deal with conflict situations	TBA	8
Elective	115753	Conduct outcomes-based assessment	TBA	15
Elective	12999	Contribute to the management of costs and the enhancement of value	TBA	10
Elective	15232	Coordinate planned skills development interventions in an organisation	TBA	6
Elective	252180	Coordinate the logistics of a sports team on tour	TBA	8
Elective	115855	Create, maintain and update record keeping systems	TBA	5
Elective	252189	Deal with sub-standard performance in a team	TBA	5
Elective	117023	Demonstrate a working knowledge of the Insolvency Act of 1936 and the Messenger of the Court Act (Act 32 of 1994)	TBA	10
Elective	119801	Demonstrate an understanding of microbiological principles and its application in a food handling environment.	TBA	12
Elective	116967	Demonstrate an understanding of national water related authorisation procedures	TBA	4
Elective	258123	Demonstrate an understanding of real estate economics in the South African context	TBA	8
Elective	255495	Demonstrate an understanding of the sectoral determination for the wholesale and retail sector	TBA	8
Elective	114274	Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997)	TBA	8
Elective	116998	Demonstrate knowledge of advanced processes for treating water	TBA	16
Elective	117005	Demonstrate knowledge of environmental management tools for permitting and auditing in the water services sector	TBA	12
Elective	116969	Demonstrate knowledge of good financial management practices	TBA	6
Elective	116985	Demonstrate knowledge of industrial effluent permitting	TBA	8
Elective	116971	Demonstrate knowledge of pollution Incident management and remediation	TBA	10
Elective	116968	Demonstrate knowledge of the principles and processes of environmental costs and water service charges	TBA	4
Elective	116982	Demonstrate knowledge of water quality control	TBA	7
Elective	116979	Demonstrate knowledge of water related legislation and the responsibilities of management in terms of the acts	TBA	8
Elective	116984	Demonstrate knowledge of water resources management	TBA	7
Elective	116977	Demonstrate the use of simulation software to understand the principal mechanisms in wastewater treatment and sludge production processes	TBA	7
Elective	120480	Demonstrate understanding of crime prevention	TBA	6
Elective	117003	Demonstrate understanding of sections of the occupational health and safety act (act 85 of 1993) applicable to the water sector	TBA	6
Elective	263976	Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework	TBA	5
Elective	120484	Demonstrate understanding of the principles of common law crimes and statutory law offences	TBA	12
Elective	252033	Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS	TBA	8
Elective	252039	Develop a plan to combat corruption	TBA	5
Elective	252188	Develop a programme for adventure-based learning (abl) experiences	TBA	8
Elective	15219	Develop and implement a strategy and action plans for a team, department or division	TBA	4
Elective	251964	Develop and implement disaster risk reduction plans	TBA	10
Elective	10070	Develop and implement marketing plan in line with marketing strategy	TBA	20
Elective	10067	Develop customer needs and relationships	TBA	16
Elective	258135	Develop, implement and control administration of Real Estate systems, policies and procedures	TBA	8
Elective	10043	Develop, implement and manage a project/activity plan	TBA	5
Elective	13015	Draft financial statements	TBA	12
Elective	15224	Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks	TBA	4
Elective	251962	Establish and co-ordinate forums for disaster risk management in a specific environment	TBA	6
Elective	10066	Establish customer needs and relationships	TBA	16
Elective	252182	Establish sustainable organisational structures for sport	TBA	8
Elective	116484	Evaluate a specified code of ethics and/or code of conduct	TBA	6
Elective	252024	Evaluate current practices against best practice	TBA	4
Elective	252181	Explain the role of governance structures in sport	TBA	5
Elective	252184	Facilitate participation in an adventure-based activity	TBA	6
Elective	10054	Identify and manage areas of customer service impact	TBA	6
Elective	10048	Identify brand mix elements	TBA	8
Elective	10045	Identify product features, advantages and benefits to the customer	TBA	10
Elective	258138	Implement and maintain legal requirements within a Real Estate business	TBA	6
Elective	15229	Implement codes of conduct in the team, department or division	TBA	3
Elective	251966	Implement disaster risk management principles in response, recovery, relief and rehabilitation activities	TBA	15
Elective	116926	Implement skills development as workplace learning to support organisational transformation	TBA	12
Elective	15226	Implement systems to meet the flow of information in a team, department or division	TBA	3
Elective	15223	Implement training needs for teams and individuals to upgrade skills levels	TBA	3
Elective	116972	Implement water reticulation and sanitation systems at the customer interface	TBA	6
Elective	263376	Improve the effectiveness and efficiency of quality management system	TBA	8
Elective	11286	Institute disciplinary action	TBA	8
Elective	258120	Integrate the principles of Agricultural property ownership into Real Estate sales and marketing functions	TBA	12
Elective	258125	Integrate the principles of Commercial/Industrial property ownership into Real Estate sales and marketing functions	TBA	12
Elective	251961	Interpret and integrate disaster risk management theory into programmes and activities according to the Disaster Risk Management (DRM) Framework	TBA	15
Elective	114226	Interpret and manage conflicts within the workplace	TBA	8
Elective	119159	Maintain manufacturing efficiencies	TBA	12
Elective	252183	Maintain safety in the conduct of adventure-based learning activities	TBA	5
Elective	258122	Manage a business broking business or division	TBA	12
Elective	258117	Manage a Real Estate franchise business	TBA	12
Elective	255496	Manage a training intervention	TBA	8
Elective	258119	Manage an auctioneering business or division	TBA	12
Elective	116974	Manage and maintain water or wastewater reticulation	TBA	18
Elective	243265	Manage assets of a business unit	TBA	12
Elective	255498	Manage cold chain processes in a wholesale and retail unit	TBA	6
Elective	258116	Manage community schemes	TBA	8
Elective	10053	Manage customer requirements and needs and implement action plans	TBA	8
Elective	244031	Manage dangerous goods logistics	TBA	12
Elective	116928	Manage diversity in the workplace	TBA	14
Elective	11911	Manage individual careers	TBA	5
Elective	9897	Manage inventory	TBA	3
Elective	114925	Manage student information using an information management system	TBA	4
Elective	114925	Manage student information using an information management system	TBA	4
Elective	252177	Manage participants with disabilities in sport	TBA	8
Elective	255500	Manage procedures that increase the nett income of a wholesale and retail unit	TBA	8
Elective	335917	Manage productivity in a Wholesale and Retail unit	TBA	8
Elective	242650	Manage project finances	TBA	15
Elective	258121	Manage Real Estate business operations	TBA	8
Elective	255499	Manage shrinkage and losses in a wholesale and retail unit	TBA	12
Elective	7863	Manage staff development	TBA	6
Elective	255497	Manage stock holding procedures in a wholesale and retail unit	TBA	6
Elective	252176	Manage the business components of a sport organisation	TBA	6
Elective	243268	Manage the capture, storage and retrieval of business unit information	TBA	12
Elective	116970	Manage the disposal of effluents, solids and sludge from a wastewater treatment works in terms of relevant legislation and guidelines	TBA	5
Elective	258124	Manage the marketing, selling and leasing of properties	TBA	12
Elective	258115	Manage the marketing, selling and leasing of property developments	TBA	12
Elective	252179	Manage Volunteers in sport	TBA	5
Elective	116980	Manage water treatment processes	TBA	7
Elective	252028	Manage working capital	TBA	10
Elective	258118	Market, sell and lease community schemes	TBA	8
Elective	243269	Measure customer satisfaction within a business unit and recommend corrective action	TBA	14
Elective	116994	Monitor and control anaerobic and aerobic sludge digestion processes	TBA	8
Elective	117008	Monitor and control the mechanisms and processes of sludge thickening, dewatering and drying	TBA	15
Elective	117000	Monitor and control the mechanisms of aerobic processes comprising of activated sludge, biofilter processes, ponds and wetlands	TBA	18
Elective	243948	Monitor and maintain health, safety and security	TBA	4
Elective	10052	Monitor handling of customers by frontline customer service	TBA	6
Elective	15230	Monitor team members and measure effectiveness of performance	5 (2009)	4
Elective	119166	Optimise manufacturing processes	5 (2009)	24
Elective	119800	Optimise product and process quality in a food or sensitive consumer product environment	5 (2009)	8
Elective	254463	Organise and administer a sport tournament	5 (2009)	10
Elective	258136	Perform market assessments	5 (2009)	12
Elective	252187	Plan and conduct leading and mentoring of participants in outdoor adventure experiences	5 (2009)	4
Elective	114885	Prepare and communicate a productivity improvement plan for a functional unit	5 (2009)	6
Elective	252038	Prepare and manage a budget	5 (2009)	5
Elective	12997	Prepare financial reports and returns	5 (2009)	8
Elective	252186	Prepare to lead and conduct physical activities	5 (2009)	4
Elective	262380	Produce a business plan for a small business	5 (2009)	12
Elective	252041	Promote a learning culture in an organisation	5 (2009)	5
Elective	252185	Promote sustainable use of the environment	5 (2009)	3
Elective	15221	Provide information and advice regarding skills development and related issues	5 (2009)	4
Elective	15214	Recognise areas in need of change, make recommendations and implement change in the team, department or division	5 (2009)	3
Elective	12996	Record, analyse and prepare cost information	5 (2009)	10
Elective	12140	Recruit and select candidates to fill defined positions	5 (2009)	9
Elective	255494	Schedule staff	5 (2009)	10
Elective	15220	Set, monitor and measure the achievement of goals and objectives for a team, department or division within an organisation	5 (2009)	4
Elective	252178	Support sport or fitness participation for people living with HIV/AIDS	5 (2009)	4
Elective	116975	Undertake regulatory environmental auditing in the water sector	5 (2009)	8
Elective	251963	Utilise communication and information management systems	5 (2009)	10
Elective	264407	Analyse the strategy and external environment of the entity in relation to a function	6 (2009)	3
Elective	264403	Apply problem-solving techniques to make decisions on a multi-faceted problem	6 (2009)	5
Elective	264400	Apply the principles of corporate governance and ethics in a function	6 (2009)	5
Elective	264416	Appraise, develop and retain human capital for a function	6 (2009)	6
Elective	115759	Conduct moderation of outcomes-based assessments	6 (2009)	10
Elective	243474	Contribute to and implement a marketing strategy for the motor retail business	6 (2009)	16
Elective	243352	Develop a motor retail business brand	6 (2009)	14
Elective	251968	Develop and manage funding mechanisms for disaster risk management	6 (2009)	10
Elective	263978	Develop plans for implementing studentships and apprenticeships	6 (2009)	5
Elective	243353	Develop the motor retail business to deliver brand promise	6 (2009)	16
Elective	243351	Enhance relationships with strategic partners of a motor retail business	6 (2009)	14
Elective	264398	Evaluate and plan the role of self as leader in a function	6 (2009)	5
Elective	264395	Formulate a strategy and an implementation plan for a function	6 (2009)	6
Elective	243473	Integrate, co-ordinate and optimise all the business units within a retail motor business	6 (2009)	10
Elective	243472	Lead and develop human resources to meet the critical skills shortages and diverse needs of the motor retail business	6 (2009)	12
Elective	243471	Manage and improve communication processes for a motor retail business	6 (2009)	10
Elective	264408	Manage and improve communication processes in a function	6 (2009)	3
Elective	243355	Manage and improve motor retail business operations to optimise profit performance	6 (2009)	12
Elective	263982	Manage assessment in a learning organisation	6 (2009)	10
Elective	116811	Manage learning at an education, training and development provider	6 (2009)	10
Elective	264406	Manage relationships with strategic partners to improve the performance of a function	6 (2009)	6
Elective	264405	Manage the information and institutional knowledge within a function	6 (2009)	5
Elective	114922	Provide guidance on the strategic governance of NQF implementation by education, training and development providers	6 (2009)	4
Elective	243354	Provide, use and manage information and information systems for a motor retail business	6 (2009)	10
Elective	243475	Review and revise a performance management system for the motor retail business	6 (2009)	10
Elective	264409	Use negotiation in multi-faceted situations to achieve the objectives of a function	6 (2009)	5
Elective	116587	Develop, support and promote RPL practices	7 (2009)	10

Source: South African Qualifications Authority (SAQA)

Luther Varsity in Southern Africa

PURPOSE AND RATIONALE OF THE QUALIFICATION

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

QUALIFICATION RULES

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